Clock e-kit Support issues

I can't open the user guide/worksheets directly from the Ekits guide

Some editions of this ekit have a problem if you tried to open the full user guide or worksheets from the ekits on screen guide. We have now updated the ekits guide so you now open them directly from the CDRom.

To open the full user guide or worksheets, first make sure the ekits CDRom is inserted. Then simply right click the CDRom desktop shortcut and choose explore.

CD screenshot

To open the user guide... double click the pdf or word edition of the guide.
To view the worksheets...open the worksheets folder, browse and double click to open your selection.

What should I do if the clock parts in my ekit arrive damaged?

Some of the components, particularly the hands are very fragile and can be easily damaged in transit. No matter how well we pack them this can still happen. If any of the parts in your ekit have been damaged when you open the pack, email us your name and address, details of the damaged parts and the place you purchased it from. We'll do the rest!

I'm finding it difficult to trim my design to fit the dial

To print your clock design to fit the mdf dial included in the e-kit you need to print your design at Medium size. You may find it useful to increase the scale slightly, to help when trimming the design to fit the dial. To do this, follow these steps;

1. When clock designer is starting on your PC, click the setup button which appears briefly on the start up screen.
2. Configure clock designer is now available from the File menu, click configure clock designer.
3. From this window you can alter the print settings. Click the Print (Medium 170mm) tab. A scale of 100.5% will print your design slightly larger at 170.85mm, overlapping the dial and making it easier to cut without having white spaces. The print scale setting is preset to 100% or 100.5% depending on your software version. When you have made your changes click OK to return to the clock designer main window.

Configure clock designer screenshot

Custom sized printing feature - May 2005

A bonus feature has just been added to the clock designer. As well as being able to select large, medium and cd sized printing, you can now specify your own custom print size. To set your custom print settings, or adjust any of clock designer's print settings follow these three simple steps;

1. When clock designer is starting on your PC, click the setup button which appears briefly on the start up screen.
2. Configure clock designer is now available from the File menu, click configure clock designer.
3. From this window you can alter the General, Large, Medium, CD and the new Custom print settings. Simply select the tab at the top of the window, make your changes and click OK to return to the clock designer main window.

Clock support